Innozone Mall
Owned and Operated by Innozone (Pvt) Ltd
Company Registration No: PV 259907
Last Updated: 05 June 2026

Website: www.innozonemall.com

1. Overview

This Refund, Return & Exchange Policy outlines the conditions under which customers may request refunds, returns, or replacements for products purchased from Innozone Mall.

By placing an order on our website www.innozonemall.com, you acknowledge and agree to the terms described in this policy.

2. General Policy Statement

Innozone Mall maintains a strict no-return and no-refund policy except in specific cases outlined below. Customers are advised to carefully review product details before placing an order.

We do not provide refunds, returns, or exchanges for:

  • Change of mind
  • Incorrect product selection
  • Personal preference issues
  • Minor variations in product appearance

3. Eligible Cases for Return or Replacement

Returns or replacements are only accepted under the following conditions:

  • Manufacturing defects
  • Damage caused during delivery (courier-related damage)

No other reasons will be considered valid for return or refund requests.

4. Damage Reporting Procedure

If you receive a damaged or defective product, you must report it immediately upon delivery.

To initiate a claim, customers must:

  • Contact us via WhatsApp: +94 72 922 8225
  • Provide clear photographic evidence, including:
    • Product images showing the defect or damage
    • Packaging images (if applicable)
    • Order details (invoice or reference number)

Failure to report damage immediately after receiving the item may result in rejection of the claim.

5. Evaluation & Approval

All return or replacement requests are subject to review and verification by our team. We reserve the right to:

  • Approve or reject claims based on evidence provided
  • Request additional information if necessary
  • Determine eligibility for replacement or resolution

6. Resolution Options

For approved claims, Innozone Mall may offer:

  • Replacement of the same product (subject to availability)
  • Repair or corrective action (if applicable)
  • Alternative resolution at our discretion

Refunds are not issued unless explicitly approved under exceptional circumstances by management.

7. Non-Eligible Situations

The following situations are not eligible for return, refund, or replacement:

  • Customer dissatisfaction without defect or damage
  • Delay caused by third-party courier services
  • Incorrect delivery details provided by the customer
  • Normal minor variations in color, packaging, or design

8. Delivery Responsibility

All products are delivered through third-party courier services. Once the product is handed over to the courier and successfully delivered, responsibility transfers to the customer.

We are not liable for delays or damages caused by courier handling after dispatch, except where valid damage claims are submitted as per Section 4.

9. Fraudulent Claims

Any attempt to submit false or misleading claims will result in:

  • Immediate rejection of the request
  • Possible suspension of future orders
  • Legal action if necessary

10. Policy Updates

We reserve the right to update or modify this Refund, Return & Exchange Policy at any time without prior notice. Changes will be posted on this page with a revised “Last Updated” date.

11. Contact Us

For any refund, return, or damage-related inquiries, please contact:

Innozone Mall
Owned and Operated by Innozone (Pvt) Ltd
Address: 72/5 Woodland Avenue, Kalubowila, Dehiwala, Sri Lanka
Website: www.innozonemall.com
WhatsApp: +94 72 922 8225
Email: info@innozonemall.com