Effective Date: 24th September 2024

Welcome to Innozone Mall, a subsidiary of Innozone (Pvt) Ltd. Your privacy and security are important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our e-commerce platform.

1. Information We Collect

We collect personal data necessary for processing your orders and providing our services, including:

  • Name
  • Contact Information (Email, Phone Number, WhatsApp)
  • Shipping Address
  • Payment Information (Bank or transaction details)

We may also collect non-personal data such as browser type, device information, and IP addresses for analytical purposes to improve our website and services.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Communicate with you regarding orders, delivery, and support
  • Improve our website, products, and services
  • Send promotional content if you have opted in to receive such communications

3. Information Sharing

We do not sell or rent your personal information to third parties. However, we may share your data with:

  • Delivery Partners for order fulfillment across Sri Lanka
  • Payment Processors to handle payments securely
  • Legal Authorities if required by law

4. Data Security

We take appropriate measures to secure your personal information through encryption and other security protocols. However, we cannot guarantee 100% security of data transmitted over the internet. You are responsible for keeping your account information confidential.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

6. Your Rights

You have the right to:

  • Access your personal information
  • Request corrections to your data
  • Opt out of promotional emails or communications
  • Delete your personal data from our records (subject to certain legal obligations)

To exercise these rights, please contact us at info@innozonemall.com or via WhatsApp at +94777228225.

7. Cookies

We use cookies to enhance your browsing experience, provide relevant content, and analyze site traffic. You may disable cookies in your browser settings; however, this may affect the functionality of the website.

8. No Return, Refund, or Exchange Policy

Please note that all sales on Innozone Mall are final. We do not offer returns, refunds, or exchanges once products are sold, except in cases of defective products under certain conditions. For more details, please refer to our Terms & Conditions.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated Effective Date.

10. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us: