Innozone Mall
Owned and Operated by Innozone (Pvt) Ltd
Company Registration No: PV 259907
Last Updated: 05 June 2026

Website: www.innozonemall.com

1. Introduction

Innozone Mall (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal data of all customers and website visitors.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website www.innozonemall.com, make a purchase, or communicate with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

2.1 Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Delivery address

2.2 Order & Payment Information

  • Order details (products purchased, order history)
  • Payment-related information processed via secure third-party payment gateways

Note: We do not store full credit/debit card details on our systems. All card payments are processed securely by authorized third-party payment providers.

2.3 Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website usage data

2.4 Cookies and Tracking Data

We use cookies and similar technologies to enhance user experience, analyze traffic, and improve website functionality.

3. How We Use Your Information

We use collected data for the following purposes:

  • Processing and fulfilling orders
  • Arranging delivery and logistics
  • Providing customer support
  • Communicating order updates and service notifications
  • Improving website performance and user experience
  • Personalizing content and recommendations
  • Preventing fraud and unauthorized transactions
  • Complying with legal and regulatory requirements

4. Sharing of Information

We do not sell, rent, or trade your personal data.

We may share information only with:

4.1 Service Providers

Trusted third parties that assist in:

  • Payment processing
  • Courier and delivery services
  • Website hosting and maintenance
  • Communication services

These providers are required to maintain confidentiality and use data only for authorized purposes.

4.2 Legal Compliance

We may disclose information if required by:

  • Law
  • Court order
  • Government or regulatory authorities

5. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no online transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill transactions
  • Provide customer support
  • Maintain business records
  • Comply with legal obligations
  • Resolve disputes

7. Cookies

Cookies are used to:

  • Improve site functionality
  • Remember user preferences
  • Analyze website performance
  • Enhance marketing effectiveness

Users may disable cookies in their browser settings; however, some website features may not function properly.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices, content, or security of third-party websites. Users are encouraged to review their privacy policies separately.

9. Marketing Communications

By providing your contact details, you may receive:

  • Order updates
  • Service notifications
  • Promotional offers

You may opt out of marketing communications at any time by contacting us directly.

10. Children’s Privacy

Our services are not intended for individuals under 18 years of age without parental or guardian consent. We do not knowingly collect data from minors.

11. Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Withdraw consent for marketing communications

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions regarding this Privacy Policy, you may contact us:

Innozone Mall
Owned and Operated by Innozone (Pvt) Ltd
Company Registration No: PV 259907
Address: 72/5 Woodland Avenue, Kalubowila, Dehiwala, Sri Lanka
Website: www.innozonemall.com
WhatsApp: +94 72 922 8225
Email: info@innozonemall.com