Effective Date: 12/04/2025
At Innozone Mall, customer satisfaction is important to us. However, due to the nature of our gifting products and third-party delivery services, we maintain a strict No Refund, Return, or Exchange policy under the following terms:
1. No Refunds or Returns
- Once a product is purchased, it cannot be returned or exchanged.
- We do not offer refunds for change of mind, incorrect orders, or any other reasons not related to product damage.
2. Damaged or Defective Items
- In the rare event you receive a damaged or defective product, you must contact us within 24 hours of delivery via WhatsApp at +94729228225 or email info@innozonemall.com with clear photos of the item and packaging.
- If verified as damaged/defective, we may offer a replacement based on product availability. No cash refunds will be issued.
3. Delivery Delays or Failures
- Innozone Mall is not responsible for delivery delays or issues caused by third-party courier services.
- No refunds or replacements are provided for delivery failures beyond our control.
4. Non-Returnable Items
- All products listed on Innozone Mall, including wallets, perfumes, accessories, and gift items, are non-returnable due to hygiene and quality control reasons.
5. Contact Us
For support regarding your order, please contact:
- WhatsApp: +94729228225
- Email: info@innozonemall.com
- Website: https://innozonemall.com/