Effective Date: 16/06/2025
Business Name: Innozone Mall
Website: https://innozonemall.com
Contact: +94 729 228 225 | info@innozonemall.com
1. Delivery Timeline
All orders placed through Innozone Mall are processed and dispatched within 1–2 working days. Delivery is handled by third-party courier services and will typically be completed within 3 to 7 working days, excluding weekends, Poya days, and public holidays.
2. Shipping Area
We currently deliver island-wide across Sri Lanka.
3. Courier Partners
Orders are sent via trusted third-party courier services, and tracking details may be provided upon request or availability.
4. Delivery Charges
Delivery fees will be calculated at checkout based on the delivery location. Innozone Mall may offer free shipping promotions from time to time, which will be clearly mentioned on the website or relevant product pages.
5. Delivery Responsibility
Once an order has been handed over to the courier service, Innozone Mall is not responsible for delays, damages, or losses caused by the courier during transit. Customers are advised to ensure correct shipping information is entered at checkout.
6. No Returns, Refunds, or Exchanges
Please note that all items sold through Innozone Mall, especially gift items, are considered final sale.
We do not accept returns, offer refunds, or process exchanges due to the nature of gifting and third-party shipping.
7. Delivery Issues
If you face any issues with your delivery, please contact us via:
📞 +94 729 228 225
📧 info@innozonemall.com
We will do our best to assist you in coordination with the courier service.