Innozone Mall
Owned and Operated by Innozone (Pvt) Ltd
Company Registration No: PV 259907
Last Updated: 05 June 2026

Website: www.innozonemall.com

1. Overview

This Shipping & Delivery Policy outlines the terms and conditions relating to the processing, shipment, and delivery of orders placed through Innozone Mall.

By placing an order on our website, you agree to the terms set out in this Policy.

2. Order Processing

All orders are subject to payment verification and acceptance.

  • Orders are processed only after full payment has been successfully received and confirmed.
  • Orders are generally processed within 1–2 working days.
  • Processing times may be extended during peak seasons, public holidays, promotional campaigns, or due to unforeseen circumstances.

Orders will not be dispatched until payment has been verified.

3. Payment Methods

We currently accept:

Card Payments

Card payments are securely processed through authorized third-party payment gateway providers.

Bank Transfers

Customers may make direct bank transfers to the official bank account of Innozone (Pvt) Ltd.

Orders paid via bank transfer will be processed only after payment confirmation has been received and verified.

4. Delivery Services

All deliveries are handled by independent third-party courier service providers.

While we work with reliable delivery partners, delivery services are not operated by Innozone Mall.

5. Delivery Coverage

We currently deliver to locations within Sri Lanka, subject to courier service availability.

Certain remote or restricted areas may experience extended delivery times.

6. Estimated Delivery Time

After order processing and dispatch:

  • Standard delivery timeframe: 3–5 working days
  • Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on:

  • Delivery location
  • Courier schedules
  • Weather conditions
  • Public holidays
  • Transportation disruptions
  • Other factors beyond our control

7. Delivery Delays

Innozone Mall shall not be liable for delivery delays caused by:

  • Courier service disruptions
  • Natural disasters
  • Severe weather conditions
  • Government restrictions
  • Public holidays
  • Transportation or logistical issues
  • Events beyond our reasonable control

Delivery dates are estimates and should not be considered guaranteed delivery commitments.

8. Customer Delivery Responsibilities

Customers are responsible for:

  • Providing accurate delivery information
  • Providing a valid contact number
  • Ensuring that someone is available to receive the package at the delivery address

Additional charges resulting from incorrect addresses, failed delivery attempts, or re-delivery requests may be the responsibility of the customer.

9. Delivery Confirmation

An order will be considered delivered when:

  • The package is delivered to the address provided during checkout; or
  • The package is accepted by the customer or an authorized recipient at the delivery location.

Proof of delivery provided by the courier may be used to confirm successful delivery.

10. Damaged Deliveries

Customers must inspect their order immediately upon receipt.

If a product arrives damaged:

  1. Contact us immediately via WhatsApp at +94 72 922 8225.
  2. Provide:
    • Clear photographs of the damaged product
    • Photographs of the packaging
    • Order number and relevant order details

Claims submitted after an unreasonable delay may not be accepted.

All claims are subject to review and verification.

11. Lost Shipments

If you believe your order has been lost during transit, please contact us as soon as possible.

We will coordinate with the courier service to investigate the shipment status and determine an appropriate resolution where applicable.

12. Risk of Loss

Risk and responsibility for the products pass to the customer upon successful delivery to the address provided at checkout.

13. Force Majeure

We shall not be responsible for delays or failures in delivery arising from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Strikes
  • Civil disturbances
  • Government actions
  • Internet or communication failures
  • Courier disruptions

14. Policy Updates

Innozone Mall reserves the right to amend or update this Shipping & Delivery Policy at any time without prior notice.

Any changes will be published on this page together with an updated revision date.

15. Contact Information

For shipping, delivery, or order-related inquiries, please contact:

Innozone Mall
Owned and Operated by Innozone (Pvt) Ltd
Company Registration No: PV 259907
Address: 72/5 Woodland Avenue, Kalubowila, Dehiwala, Sri Lanka
Website: www.innozonemall.com
WhatsApp: +94 72 922 8225
Email: info@innozonemall.com