Innozone Mall
Owned and Operated by Innozone (Pvt) Ltd
Company Registration No: PV 259907
Last Updated: 05 June 2026

Website: www.innozonemall.com

1. Introduction

These Terms & Conditions (“Terms”) govern your access to and use of the website www.innozonemall.com and all services provided by Innozone Mall (“we”, “us”, “our”).

By accessing our website or placing an order, you agree to be legally bound by these Terms. If you do not agree, you must not use our services.

2. Company Information

  • Business Name: Innozone Mall
  • Owned and Operated By: Innozone (Pvt) Ltd
  • Company Registration No: PV 259907
  • Address: 72/5 Woodland Avenue, Kalubowila, Dehiwala, Sri Lanka
  • WhatsApp: +94 72 922 8225
  • Email: info@innozonemall.com

3. Eligibility

To use our services, you must be at least 18 years of age or accessing the website under the supervision of a parent or legal guardian. By using the website, you confirm that you meet this requirement.

4. Products & Services

We operate as an online gifting and e-commerce platform offering curated products for various occasions.

  • Product availability is subject to stock status
  • We reserve the right to modify or discontinue products without prior notice
  • Product images are for illustration purposes and may slightly differ from actual items

5. Pricing & Payments

We accept the following payment methods:

  • Card payments via third-party payment gateways
  • Bank transfers to our official business account

Payment Terms:

  • Orders are processed only after full payment is received
  • Prices are displayed in applicable currency and may change without notice
  • We are not responsible for additional charges imposed by banks or payment providers

6. Order Processing

  • Orders are processed within 1–2 working days after payment confirmation
  • Customers will receive confirmation once the order is accepted
  • We reserve the right to cancel or refuse any order in case of suspected fraud, payment failure, or stock unavailability

7. Delivery Policy

  • Delivery is handled by third-party courier services
  • Standard delivery time: 3–5 working days (subject to location and courier conditions)
  • Delivery timelines are estimates and may vary due to external factors

We are not responsible for delays caused by:

  • Courier service disruptions
  • Weather conditions
  • National holidays or logistical issues

8. Refund, Return & Exchange Policy

We follow a strict policy regarding returns and refunds:

  • No refunds, returns, or exchanges are provided for change of mind or incorrect selection by the customer
  • Returns or replacements are only applicable in the case of:
    • Manufacturing defects
    • Damage caused during delivery

Damage Claims:

  • Customers must report any damage immediately upon receipt
  • Proof must be submitted via WhatsApp: +94 72 922 8225
  • Required evidence includes:
    • Clear images of the product
    • Packaging images (if applicable)
    • Order details

Failure to report damage immediately may result in rejection of the claim.

9. Risk & Ownership

Ownership of products transfers to the customer upon successful delivery. Risk of loss or damage transfers upon handover to the customer or designated recipient.

10. User Responsibilities

Customers agree to:

  • Provide accurate personal and delivery information
  • Ensure availability at the time of delivery
  • Review order details before payment
  • Not misuse the website or engage in fraudulent activity

11. Intellectual Property

All content on the website, including logos, product images, text, graphics, and design, is the property of Innozone (Pvt) Ltd and may not be copied, reproduced, or distributed without written permission.

12. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect and use personal data.

13. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • We are not responsible for delays caused by third-party services
  • Our liability is limited to the value of the purchased product

14. Force Majeure

We are not responsible for failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, transportation disruptions, or government restrictions.

15. Amendments

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website constitutes acceptance of the revised Terms.

16. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of Sri Lanka. Any disputes shall be subject to the jurisdiction of Sri Lankan courts.

17. Contact Information

For any queries related to these Terms, please contact us:

Innozone Mall
Owned and Operated by Innozone (Pvt) Ltd
Address: 72/5 Woodland Avenue, Kalubowila, Dehiwala, Sri Lanka
Website: www.innozonemall.com
WhatsApp: +94 72 922 8225
Email: info@innozonemall.com