Effective Date: 28 October 2020
Welcome to Innozone Mall. These Terms and Conditions govern your use of our website and the purchase of products offered through our platform. By accessing, browsing, or purchasing from our website, you agree to comply with and be bound by these Terms and Conditions.
Company Information
Business Name: Innozone Mall
Owned and Operated By: Innozone (Pvt) Ltd
Company Registration Number: PV 259907
Established: 28 October 2020
Website: www.innozonemall.com
WhatsApp: +94 72 922 8225
Address: 72/5 Woodland Avenue, Kalubowila, Dehiwala, Sri Lanka
1. Use of the Website
a. You must be at least 18 years of age or have the permission of a parent or legal guardian to use this website and place orders.
b. You are responsible for maintaining the confidentiality of your account information, including usernames and passwords.
c. You agree to provide accurate, complete, and current information during registration and checkout.
d. You may not use this website for any unlawful, fraudulent, or unauthorized purpose.
e. We reserve the right to suspend or terminate access to users who violate these Terms and Conditions.
2. Product Information and Pricing
a. We strive to provide accurate product descriptions, images, specifications, and pricing information. However, we do not guarantee that all information is error-free, complete, or current.
b. Product images are for illustrative purposes only. Actual products and packaging may vary from the images displayed.
c. Prices are subject to change without prior notice.
d. Promotions, discounts, and special offers may be modified or withdrawn at any time without notice.
3. Orders and Payments
a. By placing an order, you are making an offer to purchase products from Innozone Mall.
b. All orders are subject to acceptance and product availability.
c. We reserve the right to refuse, cancel, or limit any order at our sole discretion, including but not limited to circumstances involving product unavailability, pricing errors, suspected fraud, or misuse of our services.
d. Customers agree to provide valid and up-to-date payment information.
e. Payments made through third-party payment gateways are subject to the terms and conditions of those service providers.
f. We do not store complete credit card, debit card, or payment gateway credentials on our systems.
4. Shipping and Delivery
a. We will make reasonable efforts to process and dispatch orders promptly.
b. Delivery times provided are estimates only and may vary depending on location, courier performance, public holidays, weather conditions, and other circumstances beyond our control.
c. Innozone Mall shall not be liable for delivery delays caused by third-party courier services.
d. Customers are responsible for providing accurate shipping and contact information.
5. No Return, No Refund, No Exchange Policy
a. All sales made through Innozone Mall are final.
b. We operate a strict No Return, No Refund, and No Exchange Policy.
c. Customers are encouraged to carefully review product descriptions, specifications, pricing, and other relevant information before placing an order.
d. Returns, refunds, or exchanges will not be accepted for:
- Change of mind
- Incorrect product selection by the customer
- Personal preferences relating to fragrance, colour, size, design, or appearance
- Failure to read product descriptions before purchase
e. By placing an order, customers acknowledge and agree to this policy.
6. Intellectual Property
a. All content on this website, including but not limited to text, graphics, logos, icons, images, product descriptions, website design, and trademarks, is the property of Innozone Mall, Innozone (Pvt) Ltd, or its licensors.
b. No content from this website may be copied, reproduced, distributed, modified, republished, or otherwise used without prior written consent.
7. Limitation of Liability
a. To the fullest extent permitted by applicable law, Innozone Mall, Innozone (Pvt) Ltd, its directors, officers, employees, affiliates, and partners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:
- Use or inability to use the website
- Purchase or use of products
- Website interruptions or technical issues
- Delays in delivery by third-party service providers
b. All products and services are provided on an “as available” basis without warranties except where required by law.
8. Privacy and Data Protection
a. Customer information collected through the website is used solely for order processing, delivery, customer support, marketing communications, and business operations.
b. We do not sell or rent customer information to third parties.
c. By using our website, you consent to the collection and use of information as described in our Privacy Policy.
9. Amendments and Termination
a. Innozone Mall reserves the right to modify, update, replace, suspend, or terminate any part of these Terms and Conditions at any time without prior notice.
b. Continued use of the website following any modifications constitutes acceptance of the revised Terms and Conditions.
10. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.
Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts of Sri Lanka.
11. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
Innozone Mall
Owned and Operated by Innozone (Pvt) Ltd
Company Registration No: PV 259907
Address: 72/5 Woodland Avenue, Kalubowila, Dehiwala, Sri Lanka
Website: www.innozonemall.com
WhatsApp: +94 72 922 8225
By accessing this website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.